Professional Standards

REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR® association-owned/operated MLS. You may search for a member's local affiliation here.

In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics.

Below are several resources to help you understand what filing and processing an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with a local association of REALTORS®. Check with the local association of REALTORS® to ensure you have the proper forms required by that association.

Code of Ethics

Ethics Complaints, Arbitration Requests, and Related Information

Code of Ethics 

Ethics Complaint Form

2022 C.A.R. Code of Ethics and Arbitration Manual
 
Information on the process (NAR)

Peer to Peer Ethics
C.A.R. now offers our REALTOR® members a free ethics infoline where they can be assigned a volunteer member who is trained in the Code of Ethics to assist them with their non-legal ethics questions.  

Members can ask questions about:

  • whether their own actions might violate the Code of Ethics
  • whether the actions of another REALTOR® member might violate the Code of Ethics

The Infoline volunteer is NOT an attorney and CANNOT give legal advice or answer legal questions! Additionally, the Peer-to-Peer Ethics Infoline is only available for members who are NOT currently involved in an ethics case at a local association OR members who are not a plaintiff or defendant in related, pending litigation. 

The Peer-to-Peer Ethics volunteer will not provide answers or opinions in writing. All information will be provided orally. Local association grievance committees and ethics hearing panels are not bound by the opinions provided by Peer-to-Peer Ethics volunteers.

Arbitration

Duty to Arbitrate (NAR)
From Part Ten, Section 43 of The Code of Ethics & Arbitration Manual.
 
Arbitrable Issues (NAR)
From Appendix I to Part Ten of The Code of Ethics & Arbitration Manual.
 
Request for Arbitration Form 
View or download form for filing an arbitration request.
 
Factors Considered in Arbitration (C.A.R.)
Procuring Cause Guidelines.
 
No Findings of Fact in Arbitration Awards (NAR)
From Appendix IV to Part Ten of The Code of Ethics & Arbitration Manual.